Automating Claims and
Help Desk Processes

hr hr hr

CaseGenics, a new Software as a Service from NewWave, is revolutionizing how help desk and claims cases are reviewed and tracked, replacing tedious and time-consuming manual processes. Built on the cloud-based ServiceNow environment, CaseGenics is highly scalable and easily accessible through a single platform. The solution meets all workflow needs, tracks each help desk or claims case or ticket, and provides comprehensive dashboards.

Solution Features:

  • APIs or web services support exporting and importing of data
  • Data can be imported via files such as .xls, .xsls, .dat.
  • Imports legacy material and pulls sample data along with the meta-data
  • Integrates with Microsoft Office and Adobe PDF products
  • Role-based access control places user restrictions based on specific conditions.
  • Ability to trigger notifications using email
  • Easily configured modules to meet specific workflow needs

Tangible Benefits:

  • Streamlines and automates cumbersome or manual processes
  • Batched imports shave significant time at front end of the process review
  • Provides maximum efficiency when processing claims and cases
  • Allows users to create custom reports through highly interactive user interface
  • Ensures seamless collaboration for Workers’ Compensation case reviews
  • Creates an audit trail of all activity

All cases are tracked at each step of the review process through approval or denial, supported with real-time reporting that enables close performance monitoring and analytics. Our CaseGenics implementation team works closely with clients, using Agile Development methods, to understand specific case-review workflows, fulfill reporting and performance monitoring needs, and deliver a solution that creates tangible efficiencies fast.

Related Capabilities

img

Customer Engagement

Success for any company depends upon engaging customers through the communications channels they prefer, and ensuring they receive maximum value…

img

Software Development

Developing new applications of high quality that solve specific problems in today’s dynamic economy — and doing so within the…

img

Big Data

NewWave knows that good data is an invaluable resource. Everything we do reflects a practical understanding of the importance of…

img

Collaboration Center

Located near Baltimore, NewWave’s new Collaboration Center serves as a focal point for research and development activities for company employees,…

Ready to start your next project with us?

Awards

A Top-10 IT Consulting Firm and a Top-5 Software Developer

NewWave is proud to have achieved many innovative accomplishments while supporting our customers and creating solutions for the greater good.

View Our Awards

Careers

Join our team to solve
for the greater good!

Be a part of the team that transforms the world of business solutions by bringing cutting-edge information technology and services to government and commercial companies in a range of industries.

Join The Team