Automating Claims and
Help Desk Processes

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CaseGenics, a new Software as a Service from NewWave, is revolutionizing how help desk and claims cases are reviewed and tracked, replacing tedious and time-consuming manual processes. Built on the cloud-based ServiceNow environment, CaseGenics is highly scalable and easily accessible through a single platform. The solution meets all workflow needs, tracks each help desk or claims case or ticket, and provides comprehensive dashboards.

Solution Features:

  • APIs or web services support exporting and importing of data
  • Data can be imported via files such as .xls, .xsls, .dat.
  • Imports legacy material and pulls sample data along with the meta-data
  • Integrates with Microsoft Office and Adobe PDF products
  • Role-based access control places user restrictions based on specific conditions.
  • Ability to trigger notifications using email
  • Easily configured modules to meet specific workflow needs

Tangible Benefits:

  • Streamlines and automates cumbersome or manual processes
  • Batched imports shave significant time at front end of the process review
  • Provides maximum efficiency when processing claims and cases
  • Allows users to create custom reports through highly interactive user interface
  • Ensures seamless collaboration for Workers’ Compensation case reviews
  • Creates an audit trail of all activity

All cases are tracked at each step of the review process through approval or denial, supported with real-time reporting that enables close performance monitoring and analytics. Our CaseGenics implementation team works closely with clients, using Agile Development methods, to understand specific case-review workflows, fulfill reporting and performance monitoring needs, and deliver a solution that creates tangible efficiencies fast.

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