NewWave provides customer engagement and contact solutions using the most advanced platforms in the world. As a leading vendor of case management and task management software, Salesforce delivers capabilities for automatically routing and escalating important events affecting customer service. The broad penetration of SalesForce in the market enables NewWave to leverage its platform to create custom integrations, solving important challenges that affect overall customer satisfaction.
NewWave knows the vital importance of being agile and fast in today’s rapidly changing business and technology environments. As constant innovators, we use the best tools available on the market to quickly develop and deploy solutions that solve new technical and operational challenges as they emerge. Appian’s market-leading software development and business process management platform is one of the arrows in our quiver we use to consistently hit milestone targets and ensure project success.
As a major provider of integrated help desk solutions, NewWave frequently takes advantage of the ServiceNow platform. Our software engineers leverage ServiceNow to deliver effective and affordable incident, problem, and change-ticket functionality that supports case tracking and management. NewWave’s recent product release CaseGenics leverages ServiceNow to automate critical help desk and claims processing, improve service quality, and enable efficient scalability.
As the industry standard bearer for PDF documents, Adobe represents a key partner for NewWave in providing solutions for major services such as the enrollment and notification system for healthcare.gov. Our consultants and developers are expert in Adobe applications including electronic contracts, online signatures, and automated notices. Whatever the scale of the project, NewWave can deliver affordable and efficient Adobe solutions, tailored to specific needs.
NewWave excels at the art of ensuring data quality and integrity. We rely on the best solutions available to do so and our expertise in Paxata plays a key role in many of our projects. It’s a powerful data preparation tool. Paxata’s software quickly ingests data from a wide variety of enterprise and cloud sources, local files (Excel, CSV, JSON, XML, Avro, Parquet) and semi-structured data. Taking advantage of machine learning, Paxata takes data from disparate sources and uses AI and ML to discover any issues in consistency or data quality.
Amazon Web Services
NewWave’s technology-agnostic approach to system development means we deploy our client’s cloud solutions on whichever platform makes the most sense for them. We frequently utilize AWS, which provides an extremely flexible and scalable environment. Our AWS-certified engineers and architects can determine when it is the right option for our clients, and know how to get their solutions up and running on the cloud in the most efficient and cost-effective manner possible.
IBM Watson Health
Watson Health is committed to using AI to tackle major healthcare challenges and NewWave shares that same mission. As major providers of cloud-based data solutions NewWave has invested substantial resources into staying ahead of the curve, including hands on experience with the Watson Health platform. We see it as another tool in our kit to help make data valuable to achieve improved medical outcomes.
Achieving official status as a Microsoft Gold Certified Partner leaves no doubt that a company provides the highest possible level of technical competence and the fullest range of domain expertise available in the market. It demonstrates that NewWave delivers the goods when customizing, integrating, and deploying some of the world’s most powerful business solutions.
NewWave is a leading developer of innovative solutions using the Apache Spark platform from Databricks, a breakthrough in cloud-based big data processing. Using Spark’s distributed in-memory processing capabilities, we are creating new ways to leverage machine learning and predictive analytics, to discover valuable insights in real time from massive amounts of data. NewWave is leveraging this powerful, Unified Analytical Platform to deliver advanced analytics and uncover knowledge in critical domains, such as our new solution for identifying potential cases of fraud or abuse in the prescription of addictive opioid drugs.
Trusted Systems Integrator
Earning the trust as one of only three systems integrators nationwide for the largest healthcare payer in America requires a...
Data at Scale
Created in response to the Medicare Modernization Act of 2003 (MMA), this system supports a mission of improving the cost...
Data Privacy Engine
On the black market, a stolen social security number might be worth around 10 cents, while a credit card number...
Tracking Fraud & Waste
Last year, GAO’s director of health care reviews estimated improper claims to the Medicare Advantage program in the prior year...
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