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Privacy is Paramount: Health records contain a wealth of exploitable data including demographic information, the history of where people have lived, their places of employment, names of their relatives, credit card and bank account numbers. It’s the single-most comprehensive record about personal identity that exists.
Health records are valuable not only to medical researchers who derive valuable insights about diseases and treatments from this rich, massive source of data, but to criminals too. For this reason, the federal government makes it available to entities such as CMS contractors, researchers and other federal/state agencies in a manner that protects individual privacy, through a role- based electronic system for data use agreements (DUA).
What NewWave has done for this project is, first, replace the paper-based process in which entities previously had to request access to healthcare datasets. Next, we modernized the process into an electronic platform. This in itself was a massive undertaking that involved successfully mediating between all the important stakeholders, to establish consensus on requirements for the new electronic request-and-approval system.
Once this crucial first step of gathering requirements to modernize the process was complete, NewWave built a role-based system that tracks the DUA process from an original point of request, all the way through approval/denial, payment and data dissemination.
Forty different sources which distribute data to approved entities were engaged by NewWave into a single platform, providing an end-to-end workflow and a comprehensive auditing trail, including tracking of access to highly sensitive health records. Today, EPPE provides an enterprise-scale auditing system for usage of healthcare data, used throughout the largest health payer in the nation.
Sensitive personal health care data represent a double-edge sword.
On one side of the sword, the data can expose individuals to criminal exploitation, potential identity theft, or blackmail. On the other side, providing legitimate researchers access to health records in an efficient, user-friendly, and highly secure way contributes to insights that can lead to new treatments and improved health outcomes.
At NewWave, we operate every day on the cutting edge of protecting the most valuable data in the world, protecting against risk while enabling secure access that creates positive economic and social benefits.
We always put security first, and we keep our eyes on the prize, which means auditing access to data with the highest degree of care, technology, and best practices. Because at NewWave, we solve for the greater good.