While there is growing awareness in both doctor’s offices and health IT markets of the critical...
NewWave’s Salesforce practice successfully oversees the largest instance of Salesforce within the Centers for Medicare and Medicaid Services (CMS) Innovation Center (CMMI), providing the Department of Health and Human Services (HHS) with end-to-end Salesforce consulting services and support.
NewWave is proud Silver (Ridge) partner within Salesforce Partner network. Our work enables the Innovation Center model teams to leverage Salesforce and host over 30 innovation models and their interactions with customer communities. Since NewWave took over in 2019, we have significantly improved the architecture, security, development, and performance of CMMI’s organizational infrastructure. To date, NewWave’s Salesforce services, certifications, and solutions have reduced CMMI’s Salesforce licensing cost by $1.126 million annually.
As a Silver Salesforce Consulting Partner, NewWave’s growing Salesforce team carries 72 Salesforce certifications and we have extensive experience managing complex federal and commercial Salesforce implementations.
NewWave’s Salesforce solutions are tailored to fit our customer’s needs and are designed with agency, culture, and funding dynamics in mind. This unique hybrid approach to solution design allows our team to build and modernize solutions with an effective vision and strategy, empowering our customers to achieve Authority to Operate (ATO) for their innovative models and other business use cases as quickly as possible.
Our work with the CMS Innovation Center provided an opportunity for NewWave to optimize CMMI infrastructure and reduce technical debt by consolidating the number of CMMI Salesforce applications in use by CMMI. Within one year of operation, NewWave successfully lowered the number of Salesforce applications from 93 to 35, thereby reducing total cost of maintenance.
NewWave’s Salesforce Practice continued this innovation with a plan to implement one unified application as an umbrella app for all CMMI innovation models. This application allows CMMI team members to securely connect and collaborate with partners, answer questions, access files, and receive self-service support all within one authenticated portal.
NewWave’s team presented and delivered the Salesforce Umbrella Community to CMMI, successfully migrating the data for all CMMI model applications and reducing the current Connect footprint from 34 individual Classic applications to 1 Lighting community, eliminating approximately $326K in legacy Salesforce licenses for our customer.
NewWave has led the strategy, architecture, integration, and performance optimization of the largest instance of Salesforce within the Centers for Medicare and Medicaid Innovation Center to date. Our team of certified Salesforce experts brings extensive knowledge of the platform and human-centric design to help our customers achieve enterprise-level success with Salesforce.
